1. Information We Collect
Fortune Reachers PTY LTD ("we," "our," or "us") operates Timeless Lottery Winners and is committed to
protecting
your privacy. This policy describes how we collect, use, and safeguard your personal information.
Personal Information
- Name, email address, phone number, and date of birth
- Residential address and identification documents
- Payment information including credit card details and bank account information
- Lottery ticket purchases, winnings, and gaming history
- Communication preferences and customer service interactions
Technical Information
- IP address, browser type, and device information
- Website usage data, page views, and click patterns
- Cookies and similar tracking technologies
- Geolocation data for compliance and security purposes
2. How We Use Your Information
We use your personal information for the following purposes in compliance with Australian Privacy Principles:
- Lottery Operations: Processing ticket purchases, conducting draws, and distributing
winnings
- Account Management: Creating and maintaining user accounts, authentication, and customer
support
- Legal Compliance: Verifying age and identity, anti-money laundering checks, and regulatory
reporting
- Marketing: Sending promotional offers, newsletters, and updates (with your consent)
- Security: Fraud prevention, system monitoring, and protecting against unauthorized access
- Analytics: Improving our services, understanding user behavior, and optimizing website
performance
- Customer Service: Responding to inquiries, resolving disputes, and providing technical
support
- Prize Distribution: Contacting winners, arranging prize payments, and maintaining winner
records
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
- Payment processors for secure transaction handling
- Identity verification services for compliance purposes
- Cloud hosting providers for data storage and website operations
- Marketing platforms for email communications (with consent)
- Customer support tools and communication systems
Legal Requirements
- Australian gambling regulators and licensing authorities
- Law enforcement agencies when required by law
- Courts and tribunals in legal proceedings
- Government agencies for tax reporting and compliance
- AUSTRAC for anti-money laundering obligations
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
- Access Controls: Strict employee access controls and regular security training
- Monitoring: 24/7 system monitoring and intrusion detection systems
- Compliance: Regular security audits and compliance assessments
- Backup Systems: Secure data backup and disaster recovery procedures
- Payment Security: PCI DSS compliant payment processing
- Data Centers: Hosting in secure, certified Australian data centers
5. Your Privacy Rights
Under Australian privacy law, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request limitation of processing in certain circumstances
- Portability: Receive your data in a portable format
- Objection: Object to processing for direct marketing purposes
- Withdrawal: Withdraw consent for marketing communications at any time
- Complaint: Lodge complaints with the Office of the Australian Information Commissioner
6. Data Retention
We retain your personal information for the following periods:
- Active Accounts: For the duration of your account plus 7 years for regulatory compliance
- Transaction Records: 7 years from the date of transaction as required by Australian law
- Identity Verification: 7 years after account closure for AML compliance
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- Website Analytics: Up to 26 months for Google Analytics data
- Security Logs: 12 months for monitoring and incident response
- Winner Information: Permanent retention for public records and tax reporting
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website usage:
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookies through your browser settings. However, disabling essential cookies may affect website
functionality.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia:
- We ensure adequate protection through appropriate safeguards
- Data processing agreements with international service providers
- Compliance with Australian privacy principles for overseas transfers
- Regular monitoring of international data processing activities
- Notification of significant changes to international processing
9. Children's Privacy
Our services are strictly prohibited for individuals under 18 years of age:
- We do not knowingly collect information from minors
- Age verification is required for all new accounts
- Parents should monitor their children's internet usage
- Any accounts created by minors will be immediately closed
- We will delete any information collected from minors
10. Contact Information and Complaints